Perfect Peace Moving – Terms & Conditions

Effective Date: 12/07/2025
Company: Perfect Peace Moving
Phone: 316-361-6046
Website: www.perfectpeacemoving.com

By booking or using our services, you (“Customer”) agree to the following Terms & Conditions. These terms protect both you and Perfect Peace Moving (“Company,” “we,” “us,” or “our”).

1. Services Provided

Perfect Peace Moving provides professional moving, packing, loading, unloading, furniture protection, transportation assistance, and PCS/PPM support services. Specific services are outlined in your estimate, booking confirmation, and final invoice.

2. Estimates & Pricing

All estimates are based on information provided by the Customer at the time of booking. Final charges may change due to:

• Additional items

• Stairs, elevators, or long carries

• Changes in scope of work

• Delays caused by access, weather, or third parties

• Additional labor, time, or materials required

All charges are based on actual time, labor, and equipment used.

3. Minimum Service Time

Perfect Peace Moving operates on a two (2) hour minimum service charge for all local and PCS/PPM moves unless otherwise agreed to in writing. The minimum charge applies regardless of job size and covers labor, equipment, and operational costs. Once service has begun, the minimum charge is fully earned and non-refundable.

4. Payment Terms

Payment is due in full upon completion of services unless otherwise agreed in writing.

Accepted payment methods include:

• Cash

• Debit/Credit Cards

• Approved electronic payments

Failure to render payment may delay unloading or release of property where permitted by Kansas law.

5. Deposits, Cancellations & Rescheduling

Some moves may require a non-refundable deposit to secure a date.

• Cancellations or reschedules made within 48 hours of the scheduled move may result in a cancellation fee up to the full 2-hour minimum.

• Same-day cancellations or no-shows will be charged the full minimum fee.

• Deposits may be transferred one time to a rescheduled date within 30 days, subject to availability.

6. Refund Policy

All sales are final once services have been rendered. Refunds are not guaranteed and are issued only at the Company’s discretion in limited circumstances such as:

• Company cancellation without reschedule option

• Failure to arrive without notice

Refunds will not be issued for:

• Dissatisfaction with speed, efficiency, or subjective service quality

• Weather, traffic, or access delays

• Customer cancellations inside 48 hours

• Partial completion once loading/unloading begins

• Minimum service time once earned

Approved refunds are processed within 5–10 business days using the original payment method.

7. Customer Responsibilities

The Customer agrees to:

• Provide accurate move details

• Ensure walkways, entrances, and exits are clear

• Secure pets and children

• Disconnect appliances unless arranged in writing

• Ensure parking and building access

• Disclose fragile, high-value, oversized, or specialty items in advance

Failure to comply may result in delays, additional charges, or service refusal.

8. Damage & Liability

Perfect Peace Moving exercises reasonable care in handling property. We are not responsible for damage caused by:

• Customer-packed boxes

• Pre-existing damage

• Press-wood / particle-board furniture

• Improper packing by Customer

• Weather conditions

• Mechanical failure beyond our control

• Acts of God

Damage must be reported within 24 hours of move completion. Liability is limited to the terms stated on your final invoice unless additional coverage is purchased in advance.

9. Prohibited & Restricted Items

We do not transport:

• Hazardous materials

• Explosives

• Firearms or ammunition

• Flammable liquids/gases

• Illegal substances

• Perishable foods

• Live animals

Service may be refused if unsafe or prohibited items are present.

10. Stairs, Long Carries & Specialty Items

Additional charges may apply for:

• Multiple flights of stairs

• Long-carry distances

• Oversized or specialty items

• Safes, pianos, hot tubs, treadmills, gun safes

These items must be disclosed prior to booking.

11. Delays & Force Majeure

We are not responsible for delays due to:

• Severe weather

• Traffic accidents

• Mechanical failures

• Access restrictions

• Government actions

• Acts of God

No refunds or guarantees apply to force-majeure delays.

12. Military PCS / PPM Disclaimer

Perfect Peace Moving provides logistical support only for PCS/PPM moves and:

• Does not guarantee reimbursement approval or amount

• Is not responsible for TMO/DFAS processing timelines

• Provides guidance only, not financial authorization

All final reimbursements are determined solely by the U.S. military and DFAS.

13. Indemnification

The Customer agrees to indemnify and hold harmless Perfect Peace Moving against all claims, damages, losses, or expenses arising from:

• Unsafe property conditions

• Undisclosed hazards

• Inaccurate Customer information

• Breach of these Terms & Conditions

14. Right to Refuse Service

Perfect Peace Moving reserves the right to refuse or discontinue service due to:

• Unsafe working conditions

• Abusive or threatening behavior

• Illegal items present

• Failure to pay

15. Website Use

All website content is property of Perfect Peace Moving. Unauthorized reproduction is prohibited.

16. Governing Law

These Terms & Conditions are governed by the laws of the State of Kansas.

17. Updates to Terms

Terms may be updated at any time. Continued use of services constitutes acceptance of current terms.

18. Contact Information

Perfect Peace Moving
📞 316-361-6046
🌐 www.perfectpeacemoving.com